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Notes from the service lane.

How dealership teams answer, follow up and book with AI agents, and keep people in charge while they do.

Oct 22, 2026 · 6 min read

How to install the IDP console on any device

Put the IDP console on your iPhone or Android home screen, your Mac's Dock or your Windows taskbar, turn on push notifications, and keep it up to date.

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Aug 22, 2026 · 4 min read

Migrating to the IDP Platform (V2)

What dealership teams can expect during the phased move to V2: the migration timeline, account activation, running both platforms, and where to get support.

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Apr 10, 2026 · 3 min read

Designing a Better After-Hours Call Workflow

A practical guide to extending dealership call coverage with AI, clear escalation paths, and measurable operating controls.

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Apr 7, 2026 · 3 min read

Designing a Better Lead-Response Workflow

How to respond to dealership leads with useful context, respectful follow-up, and a clean handoff to the right person.

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Apr 3, 2026 · 3 min read

Evaluating AI Controls for Automotive Customer Operations

Questions dealer and OEM teams can use to evaluate data handling, brand controls, integrations, and human oversight.

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