Sales and BDC
Leads answered. Follow-up that keeps going.
Leads from every source get a reply in their own channel, a cadence of follow-up, and a test drive on the calendar. Every touch is logged in your CRM, and your BDC steps in when it matters.
Lead inbox
Showing 38 leads · 5 today · 21 this week
What the agents take
The first reply, and the fifth.
Agents take speed and persistence off your BDC’s plate, so your people spend their time on customers ready to buy.
New leads
From marketplaces, your website and your CRM, picked up and answered in the lead’s own channel.
Vehicle questions
Answers from your inventory feed: availability, trims, colours and the car on the lot.
Test drives and appraisals
Appointments booked and written to your CRM, with a reminder before the visit.
Follow-up
Unsold leads and customers who went quiet reached on a cadence that knows when to wait.
Website chat
Shoppers on your site get cards for real cars and a time to come in.
Hand-offs to your team
Price talks and trade numbers go to a person, with the conversation attached.
Web chat
Your best salesperson on every page.
The widget shows real cars from your inventory, reads openings and books a test drive in the conversation.
Follow-up
Persistence, with manners.
Unsold leads get texts, emails and calls on a cadence. Quiet hours and consent are checked before every send, and a reply turns into a conversation.
Alex Kim
Unsold leads · Leo · Sales
- TextDay 0 · 10:04 AM
“Hi Alex, it’s Leo at Your Store. Still thinking about the Tucson?”
- EmailDay 1 · 9:30 AM
Photos and options for the Tucson SEL you looked at
- Call, heldDay 2 · 8:47 PM
Quiet hours at the store. Waits until 9:00 AM.
- CallDay 3 · 9:00 AM
“Saturday morning could work. What times do you have?”
- Goal metDay 3 · 9:04 AM
Test drive booked · Sat 10:00 AM
Take over
Your BDC steps in whenever it wants.
Take over any conversation; the agent pauses until you hand it back. Or tell it what to do for one customer and let it carry it out.
Needs a person
Nothing waiting
Nothing needs a person right now
When an agent can’t finish something, it lands here with the reason.
Product screens on this page show an illustrative store; customers, numbers and conversations are examples.
Every channel
Six ways in.One conversation.
Customers don’t pick one channel, so agents don’t either. A lead, a text, a DM and a call from the same person land in one thread, and whoever picks it up next sees all of it.
- LeadsCars.com, your site, ADF
- TextsTwo-way, 10DLC registered
- InstagramDirect messages
- CallsInbound and outbound
- EmailReplies that read the thread
- Web chatOn every page of your site
Jordan AveryHot
Handled by Leo · Sales · 2024 Tucson SEL
One person, six channels, one thread. Illustrative conversation.
Connected systems
The CRM your BDC lives in.
Leads come in as ADF from any source; every reply, booking and note lands back in your CRM.
VinSolutionsCRM
ELEADCRM
DealerSocketCRM
DriveCentricCRM
TekionCRM
DealerCenterCRM
Which systems a store connects, and what each may read or write, is confirmed with you during setup.
Getting started
Live on one workflow, then the next.
We start where your team feels it most, prove it on your calls and leads, and add the rest when you’re ready.
- 01
Map it.
We pick one workflow with you, connect the systems it needs, and agree what the agent may do and when it hands off.
- 02
Prove it.
The agent runs the scenario benchmark and real test calls with your team before a customer ever hears it.
- 03
Grow it.
Go live on that workflow, watch the results, then add channels, departments and stores.
Answered.Followed up.Booked.
See IDP on your calls, your leads and your systems. We’ll map one workflow with you and run it end to end.