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AI agents for automotive retail

Every customer.Answered.

IDP agents pick up the call, answer the text, reply to the lead and book the appointment, inside the systems your store already runs. Your team stays in charge of every one.

Hear a real call
  • Calls.
  • Texts.
  • Email.
  • Web.
  • Social.
Program experienceNissanINFINITIMitsubishi

The product, in one evening

One call at 9:42 PM. Handled end to end.

Follow Dana from a check-engine light to a kept appointment. Each step is something IDP does today, shown in the console your team uses. Dana and her store are illustrative.

019:42 PM

Answered.

The service desk closed at six. While the phone rings, Mandy reads your scheduler, DMS and CRM, so she knows who is calling and what they drive before she says hello.

Voice agent · What the agent knew

029:43 PM

Texted.

A VIN is hard to say and easy to type. Mandy offers to text, holds the line, and Dana types it on her phone. The reply reaches the call while it is still live, and the VIN’s check digit is verified before Mandy reads back the last four.

Caller texts · VIN, plate, email, address

039:44 PM

Booked.

Mandy reads tomorrow’s real openings from your scheduler, offers two, and writes the visit back while Dana is still on the line. The booking remembers who made it: Mandy, on a call.

Live availability · Written to your scheduler

047:31 AM

Handed off.

A loaner needs an advisor’s yes, and Mandy says so. The question lands in Needs a person with the reason attached. Chris tells Mandy the answer, Mandy texts Dana, and the task finishes itself.

Needs a person · Tell the agent the answer

058:04 AM

Credited.

Dana arrives. The visit appears in your DMS, the repair order closes, and the booking is credited to the agent that made it. Results counts visits that happened, not promises.

Visit verification · Booking credit

DW

Dana Whitfield

with Mandy · Wednesday, October 22 at 9:42 PM

Ringing
Inbound · From (412) 555-0142 · To your service line

Transcript0 messages · 0 tools

1×0:00 / 1:52 Follow

What the agent knew

Read from your systems before Mandy said hello.

Xtime logoXtimeScheduler
Dealertrack logoDealertrackDMS
VinSolutions logoVinSolutionsCRM
Customer
On file
Last visit
Open RO

Voice agents

Hear Mandy take a real call.

A recorded call with Bell Mitsubishi’s voice agent. Press play and the transcript follows the audio, word for word.

MandySales agent · Bell Mitsubishi
0:000:40

Transcript

Mandy0:00

Hi there! Thanks for calling Bell Mitsubishi. This is Mandy. Are you looking at a new or used car?

Caller0:07

A used car. I've actually contacted you before. I'm interested in the 2020 Mercedes-Benz E53 Coupe.

Caller0:16

So I would like just to proceed the purchase.

Mandy0:20

Great to hear from you again. An awesome choice with the 2020 Mercedes-Benz E53 Coupe. Let's get you moving forward.

Mandy0:28

First, just to make sure I have your info correct, can you confirm the best phone number for you?

Mandy0:33

I'll check your details and pull up the vehicle right away.

What the agent is doing

Recorded with an IDP voice agent. The notes illustrate what a configured agent does at each moment; the tools an agent may use are set per store.

Live on this page

You’ve heard a store’s agent. Now talk to ours.

The agent on this site runs on IDP, the same platform stores put on their phones and websites. Ask how anything here works, try a quick demo, or just talk to it.

Voice uses your microphone only while you’re talking.

Every channel

Six ways in.One conversation.

Customers don’t pick one channel, so agents don’t either. A lead, a text, a DM and a call from the same person land in one thread, and whoever picks it up next sees all of it.

  • LeadsCars.com, your site, ADF
  • TextsTwo-way, 10DLC registered
  • InstagramDirect messages
  • CallsInbound and outbound
  • EmailReplies that read the thread
  • Web chatOn every page of your site
JA

Jordan AveryHot

Handled by Leo · Sales · 2024 Tucson SEL

One person, six channels, one thread. Illustrative conversation.

Follow-up and campaigns

Follow-up that knows when to wait.

A campaign gives an agent people to reach: who, what for, and how to follow up. It texts, emails and calls on a cadence, holds when it should, and hands every reply to a conversation.

AK

Alex Kim

Unsold leads · Leo · Sales

  1. TextDay 0 · 10:04 AM

    “Hi Alex, it’s Leo at Your Store. Still thinking about the Tucson?”

  2. EmailDay 1 · 9:30 AM

    Photos and options for the Tucson SEL you looked at

  3. Call, heldDay 2 · 8:47 PM

    Quiet hours at the store. Waits until 9:00 AM.

  4. CallDay 3 · 9:00 AM

    “Saturday morning could work. What times do you have?”

  5. Goal metDay 3 · 9:04 AM

    Test drive booked · Sat 10:00 AM

Illustrative store data.

  • Start from a ready-made campaign

    Unsold leads, Lost service customer, Missed appointment, Win back lapsed customers and more, with the audience rules already written.

  • Every send asks first

    Consent, opt-outs and the store’s quiet hours are checked before a text or call goes out. A held send says why and when it resumes.

  • A reply becomes a conversation

    When someone answers, the agent picks it up in the same thread and works toward the campaign’s goal: a booked visit.

  • Or one message to everyone

    A blast sends one message, word for word, to everyone on a list it can reach, now or at a set time.

People in the loop

Your team stays in charge.

Agents handle the routine. Your people decide the rest: take a call through a screened transfer, tell an agent what to do for one customer, or step into any conversation yourself.

The line

DanaCaller
MandyVoice agent
Front deskService · Chris

Dana asks about a loaner.

Moments

Transferred 0:41

Front desk · Staff took the call after 19s

0:41Rang · 5s

0:46Introduction · 8s

0:54Pressed 1

1:00Connected

→ Front desk

Results

Booked is a promise.Shown is a result.

Every booking is checked against your DMS. A visit counts when it happens, a repair order when it closes, and each one is credited to the conversation that led to it.

From booking to a verified outcome

104 of 131 with an RO closed

What Dealertrack and Xtime said about each booking

Booked

0

Shown

0

RO closed

0

Due 9No-show 16

Every booking says who made it

DW

Dana Whitfield

Booked by Mandy on a call

Shown
  • Verified in Dealertrack, Tekion and your scheduler
  • Credit for the agent, or for your team after an agent’s conversation
  • Hours saved, estimated from what each conversation took off your team

Illustrative store data.

Integrations

Inside the systems you already run.

Agents read and write where your team works: the scheduler, the DMS, the CRM and your inventory. Leads arrive as ADF from any source, and every action lands back in the record.

Scheduling
Xtime, Dealer-FX, CDK, Reynolds, Dealertrack, Tekion
DMS
Dealertrack, Tekion
CRM
VinSolutions, ELEAD, DealerSocket, DriveCentric and more
Inventory and leads
MarketCheck, VinCue, inventory feeds, ADF from any lead source

Which systems a store connects, and what each may read or write, is confirmed with you during setup.

Appointment written to Xtime.

Solutions

Built for every desk in the store.

One platform, set up around how each team works: the service lane, the sales floor, retention, and the group that runs them all.

What Bell Mitsubishi says

We went from missing nearly half our after-hours calls to answering every single one. The AI agent doesn’t just pick up — it books the appointment, updates our DMS, and sends the customer a confirmation. Our service lane has never been this full.

Neil HutkimGeneral Manager, Bell Mitsubishi · Rahway, NJ
Hear Bell’s agent Read the story

Customer-reported experience, published with the featured customer story.

Answered.Followed up.Booked.

See IDP on your calls, your leads and your systems. We’ll map one workflow with you and run it end to end.

Talk to the team