Solutions
An agent for every desk in the store.
Service, sales and BDC, retention, and the group that runs them. Each team gets agents set up around the way it works, on one platform and one console.
Front desk
Customers don’t need to know which desk to ask.
A front desk greets every website visitor and connects them to the right department’s agent: shopping, service, support or offers. Each agent already knows the store.
- Routed from the first messageThe visitor picks what they need; the right agent picks it up.
- One threadEverything said before the hand-off travels with the customer.
Your StoreFront desk
Type a message…
Answered.Followed up.Booked.
See IDP on your calls, your leads and your systems. We’ll map one workflow with you and run it end to end.